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Customer Support Manager in Douglas, WY at Select Energy Services

Date Posted: 9/12/2018

Job Snapshot

Job Description

Business Unit: Water Transfer


Summary

The Customer Support Manager is a liaison between the customer and Select Energy Services. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the Customer to Select Management.


Essential Duties and Responsibilities:

  • Meet with Customer on a daily basis to understand their needs

  • Communicate with Operations Manager to discuss needs and ways to implement

  • Provide market intelligence/ competition/trends/status/progress to manager and established information sharing channels

  • Provide customer with personnel and equipment needed for the job at hand

  • Follow up to ensure personnel and equipment needs for the job at hand

  • Follow up to ensure personnel and equipment is available as needs change for the customer

  • Continue relationship with customer as more jobs and needs become available

  • Complete all required reported in timely manner

  • Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel

  • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer

  • Participate in and complete company-required training programs

  • Participate in Environmental, Health and Safety initiatives as set forth by the company

  • Follow instructions and perform other duties as may be assigned by manager

Job Requirements

  • Bachelors’ degree preferred

  • 10 years of relevant work experience may be accepted in lieu of a formal education

  • Must have working knowledge of oil and gas field infrastructure services and oil/gas fluid handling services

  • 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development

  • Strong facilitation skills with the ability to influence customer decision-makers

  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort

  • Frequent personal contact with key client personnel to develop and understanding of current and future projects/ expectations

  • Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines

  • Comfortable with MS Office, including Word, Excel, and Power Point

  • Superior interpersonal skills and ability to work as part of a cohesive team

  • Strong analytical organizational and planning skills

Physical Job Demands

  • Ability to lift 1-15lbs

  • Involves repetitive up and down motions to include: standing, walking, kneeling, twisting, bending, reaching, pushing, pulling and lifting motions

  • Manual dexterity to operate specialized equipment

  • Needs high degree of concentration in a busy area

Working Conditions

  • Traditional Monday through Friday; however, willingness to work days or nights as the workload dictates (24- business operation)

  • Regularly exposed to outside weather conditions


Thank you for your application.

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